Return and Exchange Policy

Effective date: April 23, 2026

At Revere Cigars LLC we stand behind the quality of every cigar we ship. If your order arrives damaged, defective, or incorrect, we will make it right. Please read this policy carefully, as cigars and related tobacco products are perishable goods with limited return eligibility.

What We Will Exchange or Replace

We will replace or exchange products in the following cases, provided the issue is reported within the windows below and the product is in its original, unopened packaging:

• Damaged in transit — outer box crushed, cellophane torn, cigars cracked or broken.
• Defective product — construction defects that affect the draw or burn of the cigar.
• Wrong item shipped — you received a product different from what you ordered.
• Missing items — part of your order is not in the package.

What We Cannot Return or Exchange

Because of the perishable nature of tobacco products and for health and regulatory reasons, the following are not eligible for return or exchange:

• Cigars that have been smoked, unwrapped, or otherwise used.
• Cigars stored outside of recommended humidification conditions after delivery.
• Accessories showing signs of use.
• Sale, clearance, or final-sale items, unless they arrive damaged or defective.
• Products ordered more than [RETURN WINDOW — e.g., 30 days] prior to the return request.

Reporting Windows

• Damaged or wrong items: must be reported within [DAMAGE WINDOW — e.g., 72 hours] of delivery.
• Defective products: must be reported within [DEFECT WINDOW — e.g., 14 days] of delivery.
• Claims submitted after these windows cannot be accepted.

How to Request a Return or Exchange

1. Contact us through our Contact page within the applicable reporting window.
2. Include your order number, a description of the issue, and clear photos showing the product, packaging, and any damage.
3. Do not discard the item or packaging until your claim has been reviewed — we may need to inspect it.
4. We will respond within [RESPONSE WINDOW — e.g., 2 business days] with next steps.

Exchange Process

Approved exchanges are shipped once we receive the returned item (if applicable) or confirm the claim. If the requested item is out of stock, you may choose a comparable replacement or store credit of equal value. Only one exchange is permitted per affected item.

Refunds

Refunds are issued only when an exchange is not possible (for example, if the item is discontinued or a comparable replacement is not available and you do not want store credit). Approved refunds are credited to the original payment method within [REFUND PROCESSING WINDOW — e.g., 5–10 business days] after approval.

Shipping Costs

• For damaged, defective, wrong, or missing items that are our responsibility, we will cover return and replacement shipping.
• For any other approved return or exchange, the customer is responsible for return shipping costs; original shipping charges are non-refundable.
• We recommend using a trackable shipping method for returns. We are not responsible for items lost in return transit.

Age Verification on Replacements

Any replacement shipment is a new order for purposes of age verification. The recipient must be 21 or older and must sign for delivery with a valid government-issued ID, consistent with our Terms and Conditions and Privacy Policy.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate cancellations before the order has been packed and handed to the carrier. Once an order has shipped, it cannot be canceled; it would be handled under the return and exchange process above.

Changes to This Policy

We may update this Return and Exchange Policy from time to time. The updated version will be posted on this page with a new effective date.

Questions

Reach us through our Contact page with any questions about a return or exchange.